Orders are usually proceed within 5 day upon receipt of the order. Our team will ensure you are notified when your order has been dispatched and if requested we can give you a tracking number for your follow.
All deliveries within the UK and with Europe are sent through Royal Mail to ensure next day delivery before 1pm, insurance and tracking.
Please contact firstname.lastname@example.org if you need anything to be sent by Express and we will do anything we can to ensure we are able to accommodate your requirements.
We offer delivery worldwide for any item in our range. All orders are sent out within 2 working days, but please note that international orders can take a little longer to arrive. Prices start from £10 for each item. Any question please email us on email@example.com.
Customs Duties & Other Fees
Please refer to your international local DHL office who will be able to advise you on importing items from the UK into the final desitination. All duties and other fees will be your responsibilty.
Philippa London is very happy to receive returns for a full refund of exchange within 14 days from the date you received your goods. If you are based outside the EU you will need to pay taxes and duties.
Please make sure your purchases are returned new, unused and with all PHILIPPA LONDON tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Please contact our customer care team by emailing firstname.lastname@example.org if you have any further questions.
Damaged or Incorrect Items
If you are not happy with your purchase, please contact email@example.com for an exchange or refund as above.
Your refund will be credited to the original payment method. If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through PHILIPPA LONDON. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers
Terms and Conditions
Before placing an order, if you have any queries relating to these terms and conditions, please contact our customer services on firstname.lastname@example.org. Please note: once your order has been confirmed, we will not be able to make any changes to that order.
CHANGES TO TERMS AND CONDITIONS
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. In addition, your use of this Website after such changes have been posted constitutes your acceptance of and agreement to such changes.
The Infomation we gather are as follows: name, telephone number, home address, email address and age for competitions, sweepstakes, newsletters or personal shopper sign-ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.
What the data will be used for?
Your data will enable us to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions from Philippa London.
All email messages and email newsletters will contain information on how you can unsubscribe. Or you can send us an email on email@example.com
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
We are proud members of the British Fur Trade Association.